Frequently Asked Questions

Everything you need to know about shopping with Knatchbull.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How do I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure a perfect fit.

What payment methods do you accept?

Knatchbull accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.

Where are your garments manufactured?

We pride ourselves on ethical production. Our collections are designed in-house and manufactured in certified factories that adhere to fair labor practices and sustainable material sourcing.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.